Shipping, Refund & Returns policy

Shipping rates:

Free Shipping for all orders $250 or above (sent as Standard Post).
For orders under $250:
Standard Post $14.95. Received within 7 business days*
*Shipping times vary depending on location.

Shipping thing to note:

All our orders are dispatched from Sydney metro.
For orders placed during public holiday periods, please allow an extra 2 business days processing time.
Please double check your shipping information is correct, including business name or unit number. We do not take responsibility for shipping delays or missing items if your address is incomplete or invalid.
Tracking information is provided by our shipping carriers and will provided to you by email during the order fulfillment process. We do not take responsibility for issues with tracking or delivery once the parcel is with the carriers.
Should an item be returned to sender, re-postage fees may apply.

Estimated Shipping Times

Please see estimated shipping times in the table below. We use a range of different shipping carriers to ensure the most efficient service to get your products to you as quickly as possible, however we cannot make guarantees. If you are worried about delivery times, please contact us and we can make alternative arrangements.

STANDARD POST*
Sydney, Melbourne, Brisbane metro areas	3 business days approx
Adelaide metro areas	3 business days approx
Northern Territory, Tasmania metro areas	5-7 business days approx
Perth metro areas	7-9 business days approx
Country areas	add an extra 2-3 business days

Shipping Information

*We aim to ship once or twice weekly at the beginning of the week.

Returns and Refunds Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:

Gift cards
Some health and personal care items where applicable

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
bookings@privee.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bookings@privee.com.au and send the item to: 65 Mill Hill Road, Bondi Junction, NSW 2022.

Shipping returns

To return your product, you should mail your product to 65 Mill Hill Road, Bondi Junction, NSW 2022 (please email us before you return your item).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.